Project Manager/Program Manager - Oil & Gas Sector
Job Description
This role is the primary contact between the DPE and delivery support organization.
The Job Scopes:
Responsibilities include:
The Job Scopes:
- They are an integral part of the account planning and delivery support strategy.
- They support the DPE and/or PE as the service delivery advocate.
- They proactively monitor the problem and change process and manages problem and change issues and alerts as needed.
- They work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business.
- They help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner.
- They lead and direct the delivery team with direction from the DPE/PE and may be assigned to one or more accounts depending on their size and complexity.
- They monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner.
Responsibilities include:
- Provide DPE/PE single point of contact and be the advocate between Service Delivery and the DPE/PE/Customer
- Manage cost including annual DOU/interlock plan negotiations between service delivery and the DPE/PE
- Ensure positive customer satisfaction and customer relationship is maintained
- Manage delivering to contract performance standards and client measurements
- Drive/Manage service quality and improvement of service delivery processes
- Participate in the (O)/U cost/recovery management with the DPE/PE
- Continually identify ways to reduce cost delivering the services and improve service
- Deliver on service commitments
- As directed by the DPE/PE, drive/manage subcontractors/third party providers
- Participate in Technical proposal preparation and submit to DPE/PE for review and approval
- Participate in account plan/strategy
- Understand customer requirements and business opportunity/requirements identification, guidance, support and closure
- Provide technical support and participate in the Change Control Board and/or change control process
- Provide account leadership/direction and technical support
- Participate in response to RFS's on behalf of the delivery organization
- Drive/participate and coordinate audit readiness and GSD331 compliance for delivery
- Drive/participate and coordinate crisis management The employee guides functional objectives or technologies.
Qualifications
Industrial Sector Knowledge
Additional Information
Center of Competency (CoC)
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