JOB VACANCY-SHELL

B2B Lubricants Brand Manager – Malaysia & Singapore

Kuala Lumpur - Menara Shell, Malaysia

Skillpool group: Commercial and Retail
Updated: 04-Dec-2017
Reference ID: 63533BR

This role as B2B Lubricants Brand Manager is to delight B2B customers with unique, insights-based propositions (both globally & locally developed) implemented well to create demand and deliver more volume at higher value. This person is to be the Primary Brand Ambassador, representing the brand and Shell in all official functions.

• Accountable to deliver the profitability target and brand health development (awareness, preference, trial, market share/usage, loyalty) for B2B Lubricants in Malaysia & Singapore, including collaboration with lubricants sold through retail, direct and indirect channel
• End to end ownership of the full 4 Ps (including pricing) of marketing for the assigned brand to reach customers in the most efficient and impactful way possible in order to deliver the growth targets
• Develop clear long term strategy to grow faster than the market to improve both premium mix, market share and overall profit growth
• Own assigned brand portfolio and associated portfolio health metrics, including product life cycle and inventory working capital.
• Accountable for Sales, Promotions & Advertising (SP&A) planning, execution and return on investment leveraging advanced analytics and insights to plan and evaluate most efficient ways to reach target audience.
• Manage agencies and vendors to effectively develop outsourced elements of the marketing mix, requiring marketing briefs, contract negotiations, project management, adherence to brand guidelines and timely delivery.

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Technical User Support Engineer

Lutong Miri, Malaysia

Skillpool group: Information Technology
Updated: 04-Dec-2017
Reference ID: 65616BR

• Maintain or exceed agreed service and customer satisfaction levels
• Ensure 2nd/3rd line support is provided to the Technical Users (via Shell standard ticketing system) for issues not handled by other support service providers
• Maintain and further develop close partnerships between SSW-Support, SOM, IM-IT, Specialized Service Desks and other TLS teams - covering all application, workflow, and infrastructure issues
• Manage external supplier partner interfaces on day-to-day basis
• Ensure ITIL processes including relevant ticketing are being followed by the regional teams
• Ensure continued service improvement
• Ensure boots-on the-ground pro-active activities are carried out by the regional teams
• Ensure OSS and vendor interfacing for break/fix activities

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Senior Category Manager & Team Lead

Kuala Lumpur - Menara Shell, Malaysia

Skillpool group: Commercial and Retail
Updated: 04-Dec-2017
Reference ID: 65650BR

• Grow and deliver profitability of Covenience Retailing business through a team of 3 to 6 team members who are responsible for various SKUs that includes but not limited to beverages, snacks, private labels and on-the-move services.
• Lead end-to-end development, negotiation and deployment of third party contracts with various suppliers, which includes payments according to the agreed terms
• Lead pricing management at final point of sale to ensure that it is targeted based on the respective ‘site strength’ and trade areas
• Support implementation of supply chain into Shell network, focusing on suppliers’ management

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Digital Channel Advisor East Asia

Kuala Lumpur - Menara Shell, Malaysia

Skillpool group: Corporate & External Affairs

Updated: 22-Nov-2017
Reference ID: 51384BR

Description:
Lead, manage and optimize Shell's websites and digital channels within a cluster of countries

Purpose:
To lead, manage and optimize use of digital channels within a cluster of countries through offshore delivery team and standard workflow processes

Advising internal stakeholders on strategic use of digital channels to meet business objectives

Accountabilities:

• Deliver world class management of digital channels (websites, mobile apps) that meet the needs of internal stakeholders and external visitors, while managing time and quality expectations
• Advise content owners and agencies on digital strategy development, communications and channel management, and content development and lifecycle
• Deliver an annual plan that supports the country reputation plan, marketing plans and the needs of all businesses in country, ensuring that each is using digital as an effective part of their communications/marketing mix
• Act as Subject matter expert for Shell’s digital channels
• Responsible for content curation, website health and performance
• Project management from brief to content archiving, focusing on pro-active consultation and advice while managing delivery through the offshore team
• Manage offshore delivery team to meet targets, including prioritization of projects to ensure delivery deadlines are met, effective briefing, administration, correct use of processes and systems
• Ensure standard workflow procedures are followed and optimized
• Carry out site audits and develop site plans
• Actively use measurement and analytics to inform content creation process and manage website health and performance
• High levels of stakeholder and end-user satisfaction
• Share and leverage knowledge and learnings with other Digital Channel Advisors
• Ensure all processes and outputs are compliant with relevant Shell HSE (Health, Safety and Environment), ethical, legal and branding policies – keep updated with these policies

Special Challenges: 

• The role is being reviewed at the moment and will include the integration of social media into the mix of digital channels in the near future. Changes in the job scope is to be expected.
• Short deadlines and sometimes late-changing requirements
• Increasing demand from stakeholders (more work; resources limited)
• Managing local relationships with corporate/business content owners and the global teams
• Provide support during crises and emergencies, which will involve work outside of normal office hours (infrequent and unpredictable)

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Technologist - Gas & Utilities

Bintulu, Malaysia

Skillpool group: Process Engineering
Updated: 16-Nov-2017
Reference ID: 64057BR

• Provide process technological monitoring and advise on highly integrated Gas and Utilities sections of Shell MDS plant. Process units include Air Separation and Cryogenic treatment, Nitrogen and Plant & Instrument air systems, Fuel gas, Boiler fuel gas and Natural gas systems, Power Generation unit, the Hot Oil system.
• Assure process design, technical integrity and process unit performance, and to provide technological advice on plant operation and optimization. Responsible for catalyst performance, new catalyst acquisition, implementation and disposal.
• Provide trouble shooting and incident investigation to identify/develop process improvements and plant modifications per SMDS Management of Change and minor project process development.
• Initiate process design and assurance to plant modification as per assigned technical authority according to Management of Change procedure.
• Provide technological advice to process units’ operating conditions, alarm management development and proactive technical monitoring to ensure safe production (ESP) and asset integrity.
• Provides technological content for plant performance reports to include process, catalyst and equipment of the assigned process. Participate in process incident investigation and process improvement proposal to ensure optimal integrated solution for capital project initiation.
• Delivery of establishing business case for minor/major project proposal by providing the feasibility study/key investigation in the project Assess phase, and front end process design for the Basis for Design (BfD) and Process Design Package in the project Select/Define phase.
• Responsible in the development of new catalyst, new catalyst acquisition, implementation and disposal in the assigned units.
• Process custodian to the unit process safeguarding documentation viz. Process Safeguarding Memorandum, Process Safeguarding Narratives of the assigned units. Provide consistency and accurate documentation of operating manuals, operating procedures including unit start-up, unit shutdown and special operation such as catalyst loading/unloading and conditioning etc.
• Contribute to improve safe and flawless operation and Group standard/program implementation on site in process integrity, define safe operating window and limits for safe unit operations.
• Provide technology support to the commissioning, start-up of additional facilities of existing plant and new facilities/projects. Provide support to post implementation review of MOC and minor project, participate in lesson learned documentation and knowledge management.
• Specific knowledge coverage for this position include Oxygen system knowledge management and as member of Shell Oxygen SME Network.
• Coach and guide junior technologists in the team

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Indirect Channels Account Manager

Kuala Lumpur - Menara Shell, Malaysia

Skillpool group: Commercial and Retail
Updated: 16-Nov-2017
Reference ID: 62942BR

To lead and manage Distributors Network, responsible for all sales of Consumer Lubricants in the region as well as Distributor Excellence to deliver better than plan results and execute Lubricants Strategy to ensure future sustainable growth and success in Malaysia by maintaining the clear No 1 market leader position

• To deliver the Sales KPI scorecard by growing the B2C Lubricants Business via authorized Distributors aligning with Lubricants Strategies to be the clear market leader in both volume and premium position by linking business plans to external alignment and shared vision.

• Review and identify distributor capability assessment - current versus future and developing actions on gap closure
• Implement and maintain a sustainable Distributors network that complies with the Route-to-Market strategy in place (Profile, Contract, Resources, Legal) whilst keeping control of Channel Excellence and Efficiency.

• Ensure all Distributors have appropriate and legal contracts and monitor resource allocation and performance against terms and conditions as per contract.
• Proactively work closely with Critical Business Partners (such as Supply, Distribution, Credit, Sales Support, Pricing Desk, Marketing, Legal & others) to ensure there is a culture of understanding and collaboration between sales and Critical Business Partners, particularly when conflicts may arise from a distributors’ perspective.

• Ensure personal compliance with Shell Manual of Authorities, Shell Group Business Principles, Shell HSSE Policy, Shell Values, Trade Practices Act, Anti-Competitor laws and other relevant Shell policies.

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